Resident Services

Approximately five million American families live in affordable rental housing. More than four million federally assisted rental housing units are occupied by families whose annual incomes are below 30% of the area median. Another one million of those residents are the working poor, whose incomes are less than 50% of the area median.

Most families living in affordable rental housing are headed by single women, and more than 50% of the heads of the households are unemployed and lack a high school diploma.

Are you a member of the “working poor” and didn’t know it?

Many families of low wealth living in affordable housing benefit from social services of the kind found in supportive or transitional housing – job training and placement, child care, and other social services.

At New Directions, we go several steps further.  You see, as a resident of our rental housing or as a neighbor living near one of our housing community, you are our partner! 

Let’s meet community challenges by getting stronger together.  New Directions, through its Resident Services strategies, has collaboratively shaped powerful initiatives with residents, other agencies, neighborhood associations and people like you!

That’s right, we partner with experts! 

Who can know more about your life than you?  We’re here to help.

Join us in these activities, and learn about yourself and your community.  Together, we make community happen—one family at a time!

Challenges—Our Local Opportunities for Growth
New Directions prioritizes four areas of strategic collaboration, and we shape programs and services from the learning and experience of our Resident Services staff and volunteer team and their partners.

Community drivers compel us to join collaborative initiatives for regional economic impact.

  • Education
  • Health and Wellness
  • Financial Stability
  • Social and Environmental Stewardship

We value wider access to opportunities for family progress. Housing is first and foremost about people. Strong communities are built of more than brick and mortar; they are dependent on strong families.

New Directions was one of Kentucky’s first agencies to organize services in family service coordination.  This enables our Resident Services staff to engage with both our housing residents and people of the surrounding neighborhood.

Among our many services, New Directions coordinates external and internal services for health and nutrition, education, financial empowerment and homelessness.

Let’s end homelessness together

New Directions is proud to be part of the Louisville Continuum of Care. At our shelter, Heverin House, we assist homeless, single-parent families as they work toward obtaining and maintaining permanent housing and increasing income.

When we first meet them, families typically have no income, no resources and no one to turn to for support. Intensive case management includes goal setting and monitoring and helping families rebuild themselves emotionally and financially. Families are provided a private shelter unit, furniture and household items, a transportation allowance, service referrals, and housing counseling. Parents work on attaining high school degrees than then higher degrees or technical training.  Most enter the workforce while living in the shelter. 

Program graduates have paid off past financial debt, have jobs, and can move into permanent housing.

Families are able to stay in available housing for up to 24 months—most are able to leave before 24 months.  Our shelter is unique and one of only four long-term shelters in the region. By addressing the issues leading up to homelessness, we help families repair what led them there by breaking old habits and setting positive new ones.

Service starts with a person and an idea.  Our Resident Services staff strives to organize skill building activities in household budgeting, encourage employment and job training, deliver credit counseling and provide access to emergency services in times of crisis.

We connect residents to available community resources and coordinate with other agencies to maximize opportunities while avoiding duplication of services.